Ordering

     

It is easy to order your timpani sticks and timpani mallets direct from our workshop and 
you can be confident in the knowledge that David Morbey sends his timpani sticks to 
leading players in over 40 countries around the world.

SECURE ORDERING ON LINE - safe and simple
   

Your personal and payment information is secure 
and we do not sell or pass your information to anyone.

On 6/6/2015 we changed to a new secure server with our own dedicated security certificate.

If you experience any difficulty using the Secure Order page, or have any concerns about our security for ordering, please mail david@timpanisticks.com for assistance and help
and to let David know that you wish to place an order.  Thank you.

 

After you place your order, please email me at david@timpanisticks.com to let me know that you have done so.  Thank you.

After you place an order using the secure order page, you will receive an automatically generated confirmation email to confirm form submission,
after this I will reply personally to your order and will aim to do this within 24 hours.
If after this time you do not receive a personal reply, please check your spam box, particularly if your security settings are set higher than normal and if you have still not heard from me please email me.

Ready to order?
Please use our secure order form to send your order and personal and payment details to us.

Your payment card will not be charged when you complete the order form.
It will only be charged when I have started work on your sticks.

Price information is available on the prices pages but will not be shown at the moment of ordering.  
This is because there may be discounts or urgent service charges to be applied in individual cases.  My personal email to you will confirm the price and any changes fro0m the published price list.
If you are unhappy about the price you are free to cancel your order without charge before I have begun to make your sticks. 


You can also email your order to us at: david@timpanisticks.com  
Please do not send any payment information by email. 
The security of credit card information is not secure if sent by email.  
Credit Card information should be passed to us using our secure order form, or by telephone, fax or mail.



Unsure which models to order?  
Please use the "selecting" page on this site, or choose one of our stick sets.
For personal advice and help to select the best sticks, please contact David Morbey at any of the addresses shown on the "contact us" page.

Refund policy

All the sticks you order are made for you personally by David Morbey. 

Normally the time between you placing your order and the sticks being made for you is about four weeks. 

You have a right to cancel your order within 7 days of placing your order or within 7 days of receiving your order provided the timpani sticks ordered are made or to are be made with standard cores and felt depths and with standard sized shafts of between 10mm to 11mm diameter and with a standard overall stick length of 38cm.  If the sticks have not yet left my workshop, then you will be offered a full refund of the amount paid.  If the sticks have already been despatched to you or have been received by you, you must immediately notify me by email or by telephone that you wish to return the sticks and let me know the reason and then promptly return the sticks to me via a fully insured mail or carrier service with a signature required upon delivery.  Upon receipt of the returned sticks and provided they are in unused condition, I will refund the amount paid by you when you placed the order.

If when you order your sticks you specify any non-standard shaft dimension or core or felt depth or have requested a customised stick in any way, then a full refund may not be available to you.  The amount of refund will depend upon how far the order has progressed.

The conditions above are required by EU law and by Worldpay, but you can be assured that I will make every effort to ensure that the service I provide to you in making your timpani sticks is first class and that your complete satisfaction with your timpani sticks is important to me.  If you have any problems with the timpani sticks I make for you, or about the service I provide, then please notify me as soon as possible and I will attend to your concerns without delay.

David Morbey

12/17

 

 

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