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SECURE ORDERING ON LINE
- safe and simple
Your personal and payment information is
secure
and we do not sell or pass your information to anyone.
On 6/6/2015 we changed to a new secure server
with our own dedicated security certificate.
If you experience any difficulty using the Secure Order page, or have any
concerns about our security for ordering, please mail david@timpanisticks.com
for assistance and help
and to let David know that you wish to place an order. Thank you.
 
 
 
After you place your order, please email me at david@timpanisticks.com
to let me know that you have done so. Thank you.
After you place an order using the secure order
page, you will receive an automatically generated confirmation email to confirm
form submission,
after this I will reply personally to your order and will aim to do this within 24 hours.
If after this time you do not receive a personal reply, please check your spam box, particularly
if your security settings are set higher than normal and if you have still not
heard from me please email me.
Ready to order?
Please use
our secure order form
to send
your order and personal and
payment details to us.
Your payment card will not be charged when you
complete the order form.
It will only be charged when I have started work on your sticks.
Price information is available on the prices
pages but will not be shown at the moment of ordering.
This is because there may be discounts or urgent service charges to be applied
in individual cases. My personal email to you will confirm the price and
any changes fro0m the published price list.
If you are unhappy about the price you are free to cancel your order without
charge before I have begun to make your sticks.
You can also email your order to us at: david@timpanisticks.com
Please do not send any payment information by email. The
security of credit card information is not secure if sent by email.
Credit Card
information should be passed to us using our secure order form, or by telephone, fax or mail.
Unsure which models to
order?
Please use the
"selecting" page on this site, or choose one of our stick sets.
For personal advice and help to select the best sticks, please contact David Morbey at any of the addresses shown on the "contact us"
page.
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Refund
policy
All the sticks you order
are made for you personally by David Morbey.
Normally the time between you placing your order and the sticks
being made for you is about four weeks.
You have a right to cancel your order within 7 days of placing your order
or within 7 days of receiving your order provided the timpani sticks
ordered are made or to are be made with standard cores and felt depths and
with standard sized shafts of between 10mm to 11mm diameter and with a
standard overall stick length of 38cm.
If the sticks have not yet left my workshop, then you will be
offered a full refund of the amount paid.
If the sticks have already been despatched to you or have been
received by you, you
must immediately notify me by email or by telephone that you wish to
return the sticks and let me know the reason and then promptly return the sticks to me via a fully insured mail
or carrier service with a signature required upon delivery.
Upon receipt of the returned sticks and provided they are in unused
condition, I will refund the amount paid by you when you placed the order.
If when you order your
sticks you specify any non-standard shaft dimension or core or felt depth
or have requested a customised stick in any way, then a full refund may
not be available to you. The
amount of refund will depend upon how far the order has progressed.
The conditions above are
required by EU law and by Worldpay, but you can be assured that I will
make every effort to ensure that the service I provide to you in making
your timpani sticks is first class and that your complete satisfaction
with your timpani sticks is important to me.
If you have any problems with the timpani sticks I make for you, or
about the service I provide, then please notify me as soon as possible and
I will attend to your concerns without delay.
David Morbey |
12/17
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